Attitude > Skill

The Wattpad team is growing and we’re hiring for many roles. Recently, the team was in the position of having to choose between two highly qualified candidates for a single role (a great problem to have). One applicant had more experience or skill but the other one had a better attitude.

So who did we pick? Well here’s what I told the team:

“All things equal, always choose attitude over skill and experience. Skills can be learned, but it is hard to change one’s attitude.”

Of course, all candidates need to meet certain skill-based criteria, whatever that may be. It’s hard to hire someone in finance if ‘spreadsheet’ is an unfamiliar term. It doesn’t make sense to hire an engineer who has never written a line of code before. These are somewhat facetious examples and IRL the bar would be set much, much higher, but you get the point.

Hiring a person who may be less experienced but possess the right attitude can be a worthwhile investment and a risk worth taking if you believe you can get the candidate 80% up to speed in 3 months and 100% up to speed in 6 months.

With the right attitude one can overcome any obstacles, but when people have the wrong attitude, getting them to fit into the company can be mission impossible because of the inevitable cultural clashes and teamwork disruption. It can drag down the performance of the entire team. People with positive attitudes can solve problems proactively rather than reactively. While it’s hard to quantify, they can greatly increase business velocity and team performance.

Choosing attitude over skill is a guiding principle that I have been using for many years and has served me really well!

The next time a candidate walks through your door and doesn’t exactly have the right skills or experience, ask yourself if they have the right attitude.